Customer Care Executive

2 days ago

Bommanahalli Bengaluru Karnataka, India Bharat Glass & Crockeries Full time

**Key Responsibilities**:

- Make outbound calls to potential clients to promote company products or services.
- Handle inbound customer inquiries with professionalism and courtesy.
- Provide detailed information to clients about product features, benefits, pricing, and promotions.
- Maintain a high level of customer satisfaction and work to resolve customer complaints or issues promptly.
- Record and update customer interactions in the CRM system.
- Meet daily, weekly, and monthly call and sales targets.
- Follow up on leads and referrals from various sources to convert prospects into customers.
- Build and maintain a database of clients and prospects.
- Provide feedback and insights from customer interactions to the management team.
- Stay up-to-date with product knowledge and promotional offers.

**Qualifications**:

- High school diploma or equivalent; Bachelor's degree is a plus.
- Previous experience in telecalling, sales, or customer service is preferred.
- Excellent verbal communication skills and a clear speaking voice.
- Ability to handle rejection and maintain a positive attitude.
- Proficient in Microsoft Office and basic computer skills.
- Knowledge of CRM software is a plus.
- Strong interpersonal skills with a focus on customer service.

**Skills Required**:

- Strong communication and interpersonal skills.
- Persuasion and negotiation skills.
- Time management and organizational skills.
- Ability to work independently as well as part of a team.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹11,846.37 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8884449710

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