Customer Service Executive

3 days ago

Gurgaon Gurugram Haryana, India Contrista Private Limited Full time

1. Key Role CSE 3. Key Relationships (Reporting to/ Team description/ Peer group) ' Reporting to Team Leader 4. Roles & responsibilitiesHandle inbound calls for customers of a premium clientIdentify the needs of customers, resolve issues and provide solutions.Ensure you follow the customer service script provided by the company for uniformity.Maintain good customer relations.Meet personal targets and work towards meeting team targets.Maintain records of the conversations with the customer and analyse the data. 5. Requirements and competenciesVoice Versant 5clearedGraduateFresher/ExperiencedStrong multitasking, time management, and target achieving skills.Good communication and listening skills with good command over the English language. 6. Recommended Industry BPO 6. Shifts and other facilities Day shift 9 AM - 7 PM Cafeteria facility is available Cab service is not available

**Salary**: ₹12,000.00 - ₹28,000.00 per month

Schedule:

- Rotational shift

Supplemental pay types:

- Shift allowance

Ability to commute/relocate:

- Gurgaon, Gurgaon - 122015, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Language**:

- English (required)

**Speak with the employer**

+91-XXXXXXXXXX

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