Recovery Executive

**JOB DESCRIPTION**
**1. JOB DETAILS**
Position title: Recovery Executive (RE)
Department: Recovery Unit
Reports to: Cluster Recovery Manager (CRM)
Location: Branch/ Home Location
Band / Grade Executive Assistant I-II

**2. REPORTING DIMENSIONS**

Supervisors Administrative Reporting to: Cluster Recovery Manager (CRM)
Functional Reporting to: Cluster Recovery Manager (CRM)
Direct Reportee: None

Number of Staff Indirect Reportee: None
Supervised:
Total: None

**3. JOB SUMMARY**
The RE will be responsible for doing collections from all the delinquent accounts belonging to PAR 60 & above category as well as specific pool that may be allocated from time to time. RE has to connect with all such customers over calls and in-person meets and collect overdue payments, ensure payment commitments through PTP (Promise-To-Pay). RE will also do RCA (Root-Cause-Analysis) and ensure resolution of system-related OD and settlement of death cases. RE has to adhere to Arohan’s Code of
Conduct, policies/procedures when doing collections and when determining suitable resolutions. RE has to proactively implement recovery strategies and initiatives like OTS, as may be decided from time to time. RE has to capture all visit and collection details on the allotted portals, mandatorily.

**4. KEY RESPONSIBILITES**

**Particulars Time**
**Allocation (%)**

PAR 60 Collection and Client Handling 100%

Description:

- Handle a caseload of 250-500 PAR60 clients
- Maintain the daily visit target set from time-to-time
- Maintain regular connect with customers over calls/ visits
- Educate the customers about the importance of a good CB report
- Rigorously follow-up with customers, generate PTPs and ensure conversions
- Establish a repayment routine and bring the customers back to the centre
- Pitch products or schemes as may be decided by company for PAR60 clients
- Coordinate with CRM for the closure through OTS schemes/ correction of

System-related OD/ Insurance-related OD
- Use Soft Legal Letters for customers who regularly miss PTPs
- Daily reporting to CRM on deliverables

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**5. JOB PROFILE**

**5.1 Technical Competency Description**
NA Basic knowledge of laptops/ apps

**6. PERFORMANCE INDICATORS**
- Achieving daily visit target
- Achieving collection target
- No. of PAR 60 cases resolved
- PTPs generated & converted
- Client Managing Skill

**7. QUALIFICATION, EXPERIENCE, SKILLS**
**Minimum Qualifications**:Intermediate
**Minimum Experience ** 12 months from MFI background or 18 months from non-MFI background
- Experience in collection profile, would be preferable

**Skills ** Client handling and knowledge of credit bureau report
- Basic technical knowledge (laptops & apps)

**Key Competencies **Action-Oriented, Approachable, Creative thinking, Good communication skills,
**required **Positive Attitude, Negotiation skills, Active Listening

**8.TEAM SIZE (MENTION DIRECT & INDIRECT REPORTING)**

Direct Reporting: None
Indirect Reporting: None
- **Note**_ _: Arohan Financial Services Limited strives to have a workforce which reflects diversity and gender balance, and applies an equal opportunities approach. All selections are based on merit._

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**Salary**: ₹14,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Bargarh, Bhubaneswar, Orissa: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work (preferred)
- Health insurance