Chat Support Executive

1 day ago

Jaipur Rajasthan, India BR Softech Pvt Ltd Full time

**Hiring For Chat Support Executive (Fresher)**

**Location : Jaipur (Rajasthan)**

Experience : 0-6 Month

Salary : 10K Starting
**Notice Period : Immediate / 15 days Only**

Work From Office Only

**Responsibilities**
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives

**Thanks & Regards**

**Swati**

**HR Manager**

**Job Types**: Full-time, Permanent

Pay: From ₹15,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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