
Chat Support Executive
1 week ago
**Job Description: Customer Support (Chat Process)**
**Location**: Jaipur
**Process Type**: Chat
**Salary**: ₹27,000 to ₹30,000 CTC
**Shift Type**: Rotational
**Working Days**: 5.5 days per week
**Job Overview**:
**Key Responsibilities**:
- **Customer Support**:
- Provide prompt and accurate technical support to customers via chat.
- Resolve customer issues related to IT products and services.
- Ensure customer satisfaction by delivering efficient and effective solutions.
- **Technical Assistance**:
- Utilize IT technical knowledge to diagnose and troubleshoot customer problems.
- Guide customers through step-by-step solutions to resolve technical issues.
- **Communication**:
- Maintain excellent written and spoken English communication skills.
- Communicate complex technical information clearly and concisely to customers.
- **Documentation**:
- Accurately document customer interactions and technical issues in the CRM system.
- Keep records of customer queries, feedback, and resolutions for future reference.
- **Shift and Team Collaboration**:
- Work in rotational shifts as per business requirements.
- Collaborate with team members and other departments to ensure a seamless customer experience.
**Requirements**:
- **Education**:
- Minimum qualification of 12th pass; a degree in any field is preferred.
- **Experience**:
- Prior experience in a technical support or customer service role is an advantage.
- **Skills**:
- Excellent written and spoken English communication skills.
- Strong IT technical knowledge and problem-solving skills.
- Proficiency in using chat support software and CRM systems.
- Ability to handle multiple customer queries simultaneously.
- **Attributes**:
- Customer-focused with a professional and friendly demeanor.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- Flexibility to work in rotational shifts.
**Benefits**:
- Competitive salary of ₹27,000 to ₹30,000 CTC.
- Opportunities for career growth and development.
- Supportive and dynamic work environment.
**How to Apply**:
Join our team and contribute to delivering exceptional customer support through our chat process
Pay: ₹27,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
- UK shift
- US shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
**Experience**:
- total work: 1 year (required)
Work Location: In person
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