Magento Project Co-ordinator

1 week ago

Wakad Pune Maharashtra, India Magneto IT Solutions Full time

Manage and oversee the daily operations of the technical support team.
- Lead, coach, and mentor technical support team members to ensure high performance and job satisfaction.
- Develop and implement strategies to improve customer satisfaction and enhance the overall technical support experience.
- Monitor and analyze support metrics and KPIs to identify areas for improvement and track team performance.
- Handle escalated customer inquiries and complaints, ensuring timely resolution and customer satisfaction.
- Collaborate with other departments, such as development and sales, to address customer needs and provide feedback on improvements.
- Develop and maintain support policies, procedures, and standards to ensure consistency and efficiency.
- Stay up-to-date on industry trends and best practices in customer technical support and incorporate them into the team's operations.
- Prepare regular reports and presentations on support team performance and key metrics for management review.

**Requirements**:

- Must have a technical background in web development in ecommerce. (Magento)
- Should know standard technical support processes.
- Should have managerial skills
- Should have client-facing skills
- Should have good communication skills.
- Should have experience with team management

**Salary**: ₹800,000.00 - ₹1,200,000.00 per year

Work Location: In person

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