Customer Care Executive
4 days ago
Manage large amounts of incoming phone calls
Identify and assess customers’ needs to achieve satisfaction
Designation: Customer Care Executive
**Job Type**: Full time
Must have excellent verbal communication skills (Hindi and English)
Rotational Shift
Eligibility: Graduate/UG
Exp: 0-2 yrs customer service experience
Manage large amounts of incoming phone calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
**Salary**: ₹12,000.00 - ₹17,000.00 per month
Schedule:
- Day shift
- Evening shift
- Rotational shift
Supplemental Pay:
- Performance bonus
Ability to commute/relocate:
- Bhubaneshwar, Orissa: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
**Speak with the employer**
+91-XXXXXXXXXX
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