Customer Care Executive

4 days ago


Bhubaneshwar, India Adhrit technoconsulting services Full time

Manage large amounts of incoming phone calls

Identify and assess customers’ needs to achieve satisfaction
Designation: Customer Care Executive

**Job Type**: Full time
Must have excellent verbal communication skills (Hindi and English)
Rotational Shift
Eligibility: Graduate/UG

Exp: 0-2 yrs customer service experience

Manage large amounts of incoming phone calls

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

**Salary**: ₹12,000.00 - ₹17,000.00 per month

Schedule:

- Day shift
- Evening shift
- Rotational shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Bhubaneshwar, Orissa: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**

+91-XXXXXXXXXX



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