Customer Relationship Executive

7 days ago

H S R Layout B D A Complex, India Advanced Grohair & Gloskin clinic Full time

**Responsibilities**:

- **Client Engagement**: Establish and maintain strong relationships with clients through exceptional service and communication, ensuring a welcoming and supportive atmosphere.
- **Appointment Management**: Schedule and confirm appointments, handle cancellations, and follow up with clients post-treatment to gather feedback and promote further engagement.
- **Product Knowledge**: Stay informed about all clinic services, treatments, and products to provide accurate information and guidance to clients.
- **Sales Support**: Assist in promoting clinic services and products, identify upselling opportunities, and support marketing initiatives to drive client retention and acquisition.
- **Record Keeping**: Maintain accurate client records, manage databases, and ensure confidentiality of client information.
- **Feedback Collection**: Gather client feedback and insights to improve service delivery and contribute to overall clinic performance.
- **Team Collaboration**: Work closely with the clinical team to ensure seamless service delivery and a cohesive client experience.

**Qualifications**:

- Proven experience in customer service or client relationship management, preferably in the beauty or healthcare industry.
- Strong communication and interpersonal skills with the ability to connect with diverse clientele.
- Excellent organizational and time-management abilities.
- Proficiency in using CRM software and other relevant tools.
- Knowledge of aesthetic treatments and services is a plus but not mandatory.
- A positive attitude, professional demeanor, and a passion for helping others.

Pay: ₹18,000.00 - ₹22,000.00 per month

Application Question(s):

- Should have experience in handling calls

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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