Supervisor - Collections - Mumbai

1 day ago


Mumbai, India Riverforest Connections Full time

On-the-job
- Product Training of new joinees
- Maintain MIS for Allocated Pool
- Tracking Callers productivity
- Inspire / motivate callers to achieve targets
- Sending Pick-up files to FPRs
- Co-ordinate with product field FPRs
- Identifying critical cases and act accordingly
- Prepare strategies for achieving Team targets
- Coordinate with Collection agencies
- Handling Escalation calls /agitated customers
- Performance review of callers on daily weekly monthly basis
- Plan for absenteeism in the team and ensure smooth work flow
- Liaise between different departments

Key Responsibilities:

Graduation (Any Stream\
- 1 yrs of relevant experience.
- Good communication skills
- Knowledge of Ms Excel
- Orientation towards working with people
- Management skills in terms of maintaining people and work
- Good Leadership skills
- Knowledge of collections process, specifically domestic collections
- Passionate towards achieving targets

**Skills**:

On-the-job training.
- Performance Reporting
- Maintaining MIS

**Skills Required**:
Performance reporting;MIS;Collections;Team handling

**Location**

Mumbai / Navi Mumbai

**Years Of Experience**

1 to 6 Years



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