Supervisor - Mumbai

2 weeks ago


Navi Mumbai, India Riverforest Connections Full time

Job Role:

On-the-job Product Training of new joinees
- Maintain MIS for Allocated Pool
- Tracking Callers productivity
- Inspire / motivate callers to achieve targets
- Sending Pick-up files to FPRs
- Co-ordinate with product field FPRs
- Identifying critical cases and act accordingly
- Prepare strategies for achieving Team targets
- Coordinate with Collection agencies
- Handling Escalation calls /agitated customers
- Performance review of callers on daily weekly monthly basis
- Plan for absenteeism in the team and ensure smooth work flow
- Liaise between different departments

**Skills Required**:
dialer;MIS;handling escalation;collection agencies;performance review;team targets

**Location**

Navi Mumbai

**Years Of Experience**

1 to 6 Years


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