Customer Support Executive

7 days ago

Mysuru Karnataka, India Infoliam Pvt Ltd Full time

**Position Overview**:
**Key Responsibilities**:

- Handle inbound and outbound calls from international customers.
- Resolve customer queries, issues, and complaints in a timely and effective manner.
- Provide accurate information related to products, services, billing, or technical support.
- Maintain a high level of customer satisfaction through professional and courteous communication.
- Document all customer interactions in the system as per company standards.
- Escalate unresolved issues to the appropriate department and follow up until resolution.
- Meet performance benchmarks related to quality, accuracy, and customer handling time.

**Requirements**:

- **Education**: Any graduate or equivalent qualification.
- **Experience**: 0-2 years in international voice support or BPO preferred.
- **Communication Skills**: Exceptional verbal communication skills in English.
- **Computer Proficiency**: Basic knowledge of MS Office and comfort with CRM tools.
- **Flexibility**: Willingness to work in night shifts and rotational schedules.
- **Soft Skills**: Strong listening skills, patience, empathy, and a problem-solving attitude.
- **Typing Skills**: Minimum typing speed of 25-30 WPM with good accuracy.

**What We Offer**:

- Competitive salary with performance-based incentives.
- Shift allowances and overtime pay (as applicable).
- Comprehensive training and skill development programs.
- Opportunities for career advancement within the organization.
- Positive and inclusive work environment.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

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