Hostess

5 days ago

Pune, India FML HOSPITALITY Full time

The role of a hostess at a restaurant is crucial in providing a welcoming and organized environment for guests. The primary responsibilities of a hostess include:
Greeting and Seating Guests: The hostess is usually the first point of contact for customers. They greet guests as they enter the restaurant, offer a warm welcome, and inquire about their reservation status. The hostess guides guests to their tables, ensuring a smooth and efficient seating process.

Managing Reservations: It is the hostess's duty to handle reservations efficiently. They keep track of reservations, manage the reservation book or system, and ensure that tables are allocated appropriately to accommodate reservations and walk-in customers.

Providing Information: Hostesses provide basic information about the restaurant, such as menu options, daily specials, and any current promotions or events. They may also answer general customer inquiries and assist with seating preferences.

Coordinating with Servers and Staff: The hostess works closely with the restaurant's servers and other staff members. They communicate seating arrangements and special requests to the serving staff, ensuring that the guests' needs are met and the service flows smoothly.

Managing Wait Times: During busy periods, there may be a waitlist for tables. The hostess is responsible for effectively managing wait times, keeping guests informed about their status, and ensuring that guests are comfortable while waiting.

Monitoring Dining Area: The hostess keeps an eye on the dining area, monitoring the flow of guests and ensuring that tables are cleared and cleaned promptly after guests leave. They may also assist in maintaining the overall cleanliness and organization of the front-of-house area.

Handling Guest Concerns: In the event of guest complaints or concerns, the hostess acts as a point of contact. They listen to the issue, address it if possible, and involve management or servers if necessary to ensure guest satisfaction.

Cash Handling: Depending on the restaurant, the hostess may be responsible for accepting payments for takeout orders or coordinating with servers to handle payment transfers for dine-in customers.

Miscellaneous Tasks: Hostesses may be assigned various administrative duties, such as answering phone calls, taking reservations over the phone, managing coat check services, and providing general support to the restaurant's front-of-house operations.

Overall, the hostess plays a pivotal role in creating a positive first impression for guests, maintaining a smooth flow of service, and ensuring guest satisfaction throughout their dining experience.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹9,389.82 - ₹23,515.31 per month

**Benefits**:

- Food provided

Schedule:

- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekend availability

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- hostess (preferred)
- restaurant (preferred)

**Language**:

- English (preferred)
- hindi (preferred)

**Speak with the employer**
+91 8446667096

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