Customer Service Representative

2 days ago

Gurugram Haryana, India Transcom Full time

**Key Responsibilities**
- Address and resolve customer queries professionally via phone and chat.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives, and ensure timely follow-ups.
- Adhere to company communication guidelines, procedures, and policies.

**Job Details**
- Salary: ₹20,000 - ₹35,000/month (CTC)
- Shift: 5 Days Working; Rotational Shifts with Rotational Weekly Offs.
- Work Mode: Work From Office (Udyog Vihar, Gurugram)
- Cab facility: Both-side cabs provided

**Selection Process**

**Interview Rounds**i) HR Roundii) Operations Roundiii) Client RoundAbout Company: Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services.Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs down.

Desired Skills and Experience

English Proficiency (Spoken), English Proficiency (Written), Effective Communication

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus

**Language**:

- English (required)

Work Location: In person

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