Call Centre Representative

4 days ago

Patna, India CasaMed Full time

**CASAMED - Virtual Platform for Guaranteed Muscle and Joint Pain Relief**

Developed by some of the best medical and technical minds in the country, CasaMed aims at harnessing technology to provide effective and efficient pain management solutions. It is to help the people struggling with or working towards preventing mobility disorders, which occurred due to chronic ailments, trauma or sports injury.

With its cutting edge technology, CasaMed delivers pain relief solutions at your convenience, saving the hassle and discomfort of repeated visits to the doctor or physiotherapist by summoning the best medical experts at your fingertips.

**Service Sales**

Service Sales Call Centre Representative’s primary focus would be to sell CASAMED services to the leads and engage and resell services to existing customers through call support.

**Role & Responsibilities**:

- Handle many inbound and outbound calls to customers and clients.
- Identify the needs of customers, resolve issues and provide solutions.
- Upsell other products wherever possible.
- Ensure you follow the customer service script provided by the company for uniformity.
- Be well read on company policies and the website for FAQs or policy related answers.
- Maintain good customer relations.
- Meet personal targets and work towards meeting team targets.
- Maintain records of the conversations with the customer and analyze the data.
- Write and submit timely reports on performance, targets and customer queries.

**Skill Requirements**:

- Graduated high school. Bachelor's degree preferred.
- Prior experience with customer service and call centers in relevant job roles.
- Customer oriented attitude with professionalism.
- Strong multitasking, time management, and target achieving skills.
- Excellent communication and listening skills with good command over the English language.

**Job Types**: Full-time, Regular / Permanent

**Benefits**:

- Paid time off

Schedule:

- Day shift

Ability to commute/relocate:

- Patna, Bihar: Reliably commute or planning to relocate before starting work (required)

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