Supervisor

6 days ago

Noida, India Bureau Veritas Full time

**Job Responsibility & Accountability**
**(Key Roles, functions & accountability)**:

- Monitor & supervise a group of employees in his respective region.
- Monitor and forecast volumes to ensure adequate staffing.
- Monitor and ensure progress towards sales and service goals. Take corrective action to address and correct non-compliance issues
- Rigorous monitoring and preparing monthly team’s KPI.
- Cost control administration in his respective region.
- Attend to clients’ enquiries/escalation.
- Perform additional responsibilities as and when required.

**Interrelationships (Other key functional or communicational lines)**:

- Motivate staff to deliver high levels of customer service and keep attrition to a minimum.
- Engage with the appropriate Process Owners and key departments such as PM, BD and KAM as needed.
- Coordinate with local and overseas customers, factories and vendors.
- Engage regularly with Local Business Development manager for business intelligence exchange so that appropriate action can be taken to grow the business and enhance service level.
- Communicate with Coordination Supervisor/Technical team and OO Manager IAA for any enquiry and technical support.
- Communicate with different departments internally and ensure to get the work done within the required TAT.

**Required Skills & Qualification**:
- Graduate with Degree in any discipline with logical mind, with minimum 5 years of relevant experience.
- Fluent in both written & spoken English
- Initiative and independence in solving problem
- Completes all tasks on time and accurately with guidance
- Able to prioritize workload and multi-tasking
- Good knowledge of computers.
- Team player and Service oriented mindset.
- Must be able to work independently as well as in a team environment

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