Front Office Associate

14 hours ago


Delhi Delhi, India Adiva Residency Beacon, Grant Road Full time

A front office associate, also known as a front desk representative or receptionist, works in the front office or reception of a hotel or business, and their responsibilities include:

- ** Customer service**: Greeting customers, answering questions, and providing assistance
- **
Check-in and check-out**: Registering guests, assigning rooms, and collecting supporting documents
- **
Managing records**: Maintaining up-to-date records of room occupancy and reservations
- **
Handling communications**: Receiving phone calls, messages, and mail, and responding to customer inquiries- **
Managing bills**: Providing details of services to the relevant departments for billing, and presenting bills to customers at check-out- **
Managing schedules**: Organizing schedules and appointments, and coordinating with internal departments- **
Handling cash**: Handling cash transactions, credit cards, and electronic payment methods- **
Database management**: Maintaining the office's filing system, and recording information from clients and vendors



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