Customer Support Representative
3 days ago
**Welcome to Open Mind Services Limited**
**Roles and Responsibilities**:
- Strong knowledge of medical equipment.
- Deepening relationships with the existing customer base of the company.
- Should be able to provide customers with detailed information on products, services & offers.
- Ability to handle all customer queries and complaints and resolved with in TAT.
- Ability to up-sell a company product to the customers.
- Responsible to work upon undelivered cases and escalate wherever necessary.
- Handling escalation cases and resolving customer queries by coordinating with product and operations team.
- Ability to build rapport in diverse workforce in a multicultural setting.
**Qualifications/Other Requirements**
1. Any Graduate
3. 1-2 years’ experience in Tele-Calling or Voice Process
5. Experience in health Industry
6. Females prefer
**Workdays per week**: 6 days (Rotational Week off) Timing - 08:00am to 8:00pm (9 hours Shift) Contact - Yashika - 97170 08655/9205844144
**Company Name: Open Mind Services** Limited B3- 825, 8 th Floor Spaze I Tech Park, Sohna Road Gurgaon
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Flexible schedule
- Health insurance
- Paid sick time
Schedule:
- Day shift
- Rotational shift
Work Location: In person
Application Deadline: 30/06/2025
Expected Start Date: 01/07/2025
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