Customer Support Representative

4 days ago

Gurugram Haryana, India Lakn Design Technology Pvt. ltd. Full time

**Job description -Customer Support Representative (CSR)**

**Role & responsibilities**:
Responsible for finding new business opportunities US virtual construction Industry, developing strategies to pursue them, and maintaining relationships. Should be able to handle clients & business accounts worth millions of dollars in construction projects. The primary focus is on delivering high-quality customer service, assisting with inquiries, troubleshooting issues, and providing solutions. This role requires proficiency in communication, problem-solving, and the ability to manage customer concerns effectively while maintaining a professional demeanor**.**

**Key Responsibilities**:

- Identify opportunities: Find new markets, clients, and partnerships with our potential clients in the US High Tech Construction industry
- Develop strategies: Create plans to reach new opportunities and improve the business
- Build relationships: Maintain and develop relationships with clients and partners
- Customer service: Making outbound calls to clients to establish and nurture long-term relationships & Bring Business.
- Following Scripts: Adhere to established communication scripts for consistency and compliance with company policies and regulations.
- **Skills and Abilities**:

- Excellent verbal and written communication skills in English (US accent preferred).
- Be able to develop Relations with the Business team in your territory of US states.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Basic computer skills, including knowledge on other customer management tools.
- Good problem-solving skills
- **Experience**:

- Prior experience in the US calling process (customer support, sales, etc.) is a must advantage.
- Experience with handling outbound/inbound calls is mandatory.
- **Soft Skills**:

- Strong interpersonal and communication skills.
- Patience and resilience.
- Positive attitude and a team-oriented mindset.

**Preferred Traits**:

- Ability to work on a night shift or flexible timings due to the nature of the US time zone.
- Familiarity with the US market, customer expectations, and communication styles & US Culture.

**Additional Information**:

- Performance-based incentives may be offered for top performers.

**Perks and benefits**:

- 1.Competitive Work Benefits Outstanding Career growth opportunities
- 2.Exposure to International Projects in the USA and Canada regions.
- 3. Exposure to work with Top General contractors across the globe.
- 4.Health insurance and Accidental Insurance
- 5.5 Days working (Saturday and Sunday fixed off)
- 6.Cab pickup and drop for Gurgaon & south Delhi location
- 7. Sabbatical leaves
- 8.Businees Bonus
- 9.Graduity

**Job Types**: Full-time, Permanent

Schedule:

- Fixed shift
- Monday to Friday
- Night shift
- US shift

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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