Customer Service/quality Control

7 days ago

Surat Gujarat, India Jay Air Systems Pvt Ltd Full time

**Analyzing Customer Feedback**:Analyzing surveys, complaints, and other feedback to identify trends and patterns, and to inform quality improvement efforts.
- **Implementing Quality Assurance Procedures**:Developing and implementing procedures to ensure consistent service quality, including training, guidelines, and monitoring tools.
- **Conducting Quality Audits**:Regularly auditing service interactions and processes to identify deviations from standards and implement corrective actions.
- **Training and Development**:Providing training to service staff on quality standards, procedures, and best practices.
- **Problem Solving**:Identifying and resolving service quality issues, including root cause analysis and implementation of corrective actions.
- **Reporting and Communication**:Preparing reports on service quality performance, communicating findings to stakeholders, and recommending improvements.

Skills and Qualifications:

- **Analytical Skills**: The ability to analyze data, identify trends, and draw conclusions.
- **Communication Skills**: Strong written and verbal communication skills to effectively communicate with staff, management, and customers.
- **Problem-Solving Skills**: The ability to identify and resolve service quality issues.
- **Attention to Detail**: The ability to identify subtle deviations from quality standards.
- **Interpersonal Skills**: The ability to interact effectively with staff and customers.
- **Data Analysis**: Familiarity with data analysis tools and techniques.
- **Training and Development**: Experience in training and developing service staff.
- **Knowledge of Quality Management Systems**: Understanding of quality management principles and methodologies.
- **Customer Service Experience**: Experience in a customer service environment, preferably with a focus on quality assurance.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Work Location: In person

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