Customer Service Representative

4 days ago


Kanpur, India Delta Soft System Full time

Roles & Responsibilities:
*Maintaining a positive, empathetic, and professional attitude towards customers at all times.

*Responding promptly to customer inquiries.

*Communicating with customers through various channels.

*Acknowledging and resolving customer complaints.

*Knowing our services inside and out so that you can answer questions.

Keeping records of customer interactions, transactions, comments and complaints.

*Communicating and coordinating with colleagues as necessary.

*Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.

**Requirements**:

- High School Diploma, general education degree, or equivalent.

*Ability to stay calm when customers are stressed or upset.

*Comfortable Using computers.

*Experience working with customer support.

**Salary**: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Commuter assistance
- Food allowance

Schedule:

- Morning shift
- UK shift
- US shift

Ability to commute/relocate:

- Kanpur, Kanpur Nagar - 208001, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)



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