Customer Service Representative
4 days ago
Roles & Responsibilities:
*Maintaining a positive, empathetic, and professional attitude towards customers at all times.
*Responding promptly to customer inquiries.
*Communicating with customers through various channels.
*Acknowledging and resolving customer complaints.
*Knowing our services inside and out so that you can answer questions.
Keeping records of customer interactions, transactions, comments and complaints.
*Communicating and coordinating with colleagues as necessary.
*Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
**Requirements**:
- High School Diploma, general education degree, or equivalent.
*Ability to stay calm when customers are stressed or upset.
*Comfortable Using computers.
*Experience working with customer support.
**Salary**: ₹10,000.00 - ₹20,000.00 per month
**Benefits**:
- Commuter assistance
- Food allowance
Schedule:
- Morning shift
- UK shift
- US shift
Ability to commute/relocate:
- Kanpur, Kanpur Nagar - 208001, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
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