Associate, Client Services

**About the Role**:
**Grade Level (for internal use)**: 07
**The Team**:
S&P Global Trading Analytics delivers cutting-edge quantitative tools which help brokers and asset managers meet regulatory compliance reporting needs.
Evolving global regulations continue to drive increased scrutiny and market participants requirement for trusted partners who understands trade execution best practice and its impact on their compliance reporting obligations.
The Trading Analytics team strive to deliver a best-in-class experience in product support, relationship management and customer communications.
**Responsibilities and Impact**:
Analysts partner with internal groups such as product management, operations, technology, and sales to resolve problems or deliver product enhancements aimed at retaining existing customers and increasing revenues to the business.
- Manage the relationship and communication between clients and the business.
- Collaborate with colleagues and partners on issues that require escalation.
- Understand the needs of different customers and work with internal product management, technical & operations teams to ensure we deliver effective solutions
- Share insights regarding new revenue opportunities and new product enhancements.
- Drive continual improvement of the client service processes

**What We’re Looking For**:
**Basic Required Qualifications**:

- Advanced working knowledge of main Microsoft Office programs is required.
- Experience with client facing responsibilities an advantage.
- Interest in working with software systems and technology.
- Strong oral and written communication skills are essential.
- Adept at building and maintaining trusted and credible relationships with external clients and with colleagues at all levels.

**Additional Preferred Qualifications**:
(Hiring Manager to complete - List a maximum 4 bullets outlining the key qualifications of the job, e.g. education, must-have skills, languages etc. Then list 3-4 bullets with the key soft skills required?)
- Knowledge of The U.S. Securities and Exchange Commission, FINRA and Regulatory Rules 605/606 is a definite plus
- Knowledge of trade processing, best execution, and transaction cost analysis (TCA) an advantage
- Knowledge of SQL and/or Python beneficial.
- Able to self-organize, schedule, and prioritize effectively. Managing multiple tasks in parallel and delivering to a high standard while meeting tight deadlines.

About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
What’s In It For You?
**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
**Our Values**:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

**Benefits**:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
**Our benefits include**:
**Health & Wellness**: Health care coverage designed for the mind and body.
**Flexible Downtime**: Generous time off helps keep you energized for your time on.
**Continuous Learning**: Access a wealth of resources to grow your career and learn valuable new skills.
**Invest in Your Future**: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
**Family Friendly Perks**: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
**Beyond the Basics**: From