Sales Executive

1 week ago

Bengaluru Karnataka, India Avadale Resorts (Avalon SNH) Full time

**About Us**

Avadale is a distinguished hospitality brand specialising in operating small boutique resorts. Nestled in unique locations, each Avadale property is designed to provide an unparalleled escape, ensuring our guests create cherished memories. As we continue to grow, we are seeking a dynamic and customer-centric individual to join our team as a Sales Executive. If you share our dedication to creating unforgettable moments for our guests, we invite you to be a part of the Avadale family.

**Brief Description**

As a Sales Executive, you will be responsible for responding to reservation related inquiries from guests and travel agents & driving sales of rooms / packages.

**Detailed Job Description**
- **Guest Sales**:

- Respond to guest inquiries across inbound channels (phone, mail, chat etc.)
- Identify guest reservation needs and suggest appropriate plans / packages.
- Answer questions related to property & destination (local attractions etc).
- Use sales techniques (up-sell, cross-sell) to maximise room sales, while maintaining a positive guest experience.
- Work with local travel partners to make bookings for experiences & transportation.
- Process all the reservation related requests (advance, refunds, modification etc)
- Review and implement new reservations procedures (as made from time to time)
- **Travel Agency Sales**:

- Respond to reservation inquiries made by national & international tour operators / travel agents to drive room / package sales through offline channels.
- Manage the overall relationship with offline travel agents.
- Process all the reservation related requests from Online Travel Agents.
- **Other Responsibilities**:

- Conduct pre-arrival calls to guests to check / explain hotel policies & services.
- Troubleshoot, resolve, and document guest issues and concerns from Property Operations team or from Travel Agents or escalate / refer to appropriate individuals.
- Use the property management system (PMS) to enter / edit data related to guest reservations.

**Key Requirements**
- Willingness to handle inquiries over calls / mail / chat platforms.
- Willingness to travel to property locations ~ 2-3 days, every 3 months.
- Keen interest in hospitality, travel & tourism.
- Team player - develop and maintain positive working relationships with others.
- Preferred - Bachelors in Travel & Tourism, B.Sc Hospitality, M.Sc Hospitality, IHM Graduates

**Why Should You Join Us**
- Avadale Resorts (Avalon SNH) is a dynamic company with 8 operational resorts & with ambitious plans to scale the Avadale brand, so you get an opportunity to grow with the company.
- Get to work with individuals who are extremely passionate about travel & tourism.

Pay: ₹21,000.00 - ₹25,000.00 per month

**Benefits**:

- Flexible schedule
- Paid sick time
- Paid time off

Application Question(s):

- Which of the following local languages do you speak ?

(Tamil / Malayalam / Kannada / Marathi)
- Work Location: In person

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