Support Executive

2 weeks ago


Manjalpur Vadodara Gujarat, India SterSoft Solutions Pvt Ltd Full time

1+ years of experience in Software Support or software hands on of Tally/Marg/Busy/Quick books/Any Other ERP or software.
- Creating and maintaining a positive and professional learning.
- Providing training to employees, Partners or Clients.
- Knowledge of internet, Ms Excel and word must.
- Roles & Responsibilities:

- Diagnose and troubleshoot software-related issues reported by customers.
- Guide customers through step-by-step solutions for software problems.
- Escalate complex issues to higher-level technical support or engineering teams.
- Document and track issues reported by customers in the support ticketing system.
- Collaborate with product development teams to improve software based on user feedback.
- Conduct training sessions for new users and provide ongoing support.
- Understand the business process; configure the software as per training given.
- Support customer for data entry and guide them, if required do data entry for them.
- Insert customer data by inputting text based, Excel based and numerical information from source documents.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹7,000.00 - ₹10,000.00 per month

**Education**:

- Bachelor's (required)

**Language**:

- English (required)
- Hindi (required)

**Location**:

- Manjalpur, Vadodara, Gujarat (required)

Work Location: In person



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