Customer Relationship Executive Female

18 hours ago

Bailey Road Patna Bihar, India MT Infratech Private Limited Full time

**Job Summary**:
The Customer Relationship Executive (CRE) is responsible for developing and maintaining strong, long-term relationships with clients. The role involves providing excellent customer service, handling customer inquiries and complaints, and ensuring that customer needs are met in a timely and efficient manner. The CRE will work closely with the sales and customer service teams to ensure that clients receive top-tier service.

**Key Responsibilities**:

- **Customer Engagement**:

- Act as the main point of contact between the company and its customers.
- Build and maintain strong, long-term relationships with key customers.
- Regularly communicate with customers to understand their needs and address any concerns.
- **Customer Service**:

- Respond to customer inquiries promptly and professionally.
- Resolve customer issues and complaints in a timely manner, ensuring customer satisfaction.
- Coordinate with internal teams to fulfill customer needs and ensure smooth service delivery.
- **Account Management**:

- Monitor customer accounts to ensure they are receiving the appropriate level of service.
- Identify opportunities to upsell or cross-sell products and services to existing customers.
- Provide customers with updates on new products, services, or promotions.
- **Data Management**:

- Maintain accurate and up-to-date customer records in the CRM system.
- Track and report on customer interactions, feedback, and satisfaction levels.
- Analyze customer data to identify trends and areas for improvement.
- **Collaboration**:

- Work closely with the sales, marketing, and product teams to ensure a consistent customer experience.
- Provide feedback to internal teams on customer needs, preferences, and potential service improvements.
- **Customer Retention**:

- Develop and implement strategies to improve customer retention and loyalty.
- Conduct regular follow-ups with customers to ensure ongoing satisfaction.
- Organize and manage customer satisfaction surveys or feedback mechanisms.

**Job Types**: Full-time, Permanent

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9135200200
Application Deadline: 25/08/2024

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