Operation Executive Intern

1 day ago


Navi Mumbai Maharashtra, India Baynine Ventures Full time

**Role Overview**:
We are seeking a compassionate and proactive **Operations Executive (Intern)** to manage client relationships and ensure smooth coordination of operations once families are onboarded. The role involves **relationship building, retention, upselling, coordination with internal teams, and administrative support** to enhance the overall client experience.

**Key Responsibilities**:

- Build and maintain strong, trust-based relationships with onboarded parents.
- Manage post-onboarding operations, ensuring seamless communication and service delivery.
- Schedule and coordinate **online and offline consultations** with doctors and therapists.
- Support **retention and upselling** by understanding parent needs, tracking course progress, and promoting renewals or extended programs.
- Coordinate with other internal teams (doctors, therapists, and support staff) for efficient workflow.
- Maintain accurate client data and treatment records using Google Sheets / Excel.
- Collect feedback from parents and share insights for process improvement.
- Ensure consistent follow-ups and engagement throughout the treatment journey.

**Requirements**:

- Graduate or pursuing a degree in **Healthcare Management, Psychology, or Business Administration** (preferred).
- **Basic Excel / Google Sheets proficiency.**
- Excellent **communication, interpersonal, and coordination skills.**
- Patient, empathetic, and organised approach while dealing with parents and children.
- **Languages Known: English, Marathi & Hindi**

**Job Type**: Internship
Contract length: 3 months

Pay: ₹10,000.00 - ₹15,000.55 per month

Work Location: In person



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