Operations Executive

6 days ago


Navi Mumbai Maharashtra, India Dananda Talent Full time

**Department**:Operations

**Employment Type**:Full Time, Permanent

**Role Category**:Operations Executive / Senior Executive

**Industry Type**:Travel & Tourism

**Duties and Responsibilities**:

- Manage clients group business as one stop contact from start to finish
- Understanding of Croatia, Eastern Europe Destination
- Responsible for quotations and confirmation for all queries
- Liaise with the reservations team to ensure all services requested are in line with the agents requirements
- Check Accuracy of bookings & Accountable for revenue targets
- Confirming hotel, air, ferry, rail, tour, transfer and other travel services
- Excellent interpersonal and communication skills Results orientated High standards of customer service and excellent communication skills
- Liaising with sales staff and partners regarding the status of reservations
- Ensuring that all requests are processed within specified time schedule
- Negotiating rates and researching suitable travel products
- Liaising with the data and sales teams to resolve rate or service issues and handling account queries
- Maintaining good relationships with partners and ensuring suppliers provide services in line with company guidelines
- Managing calls from clients in travel and responding to any questions or concerns effectively
- Overseeing client itineraries and documents and ensuring prompt delivery
- Cost Management: Monitor travel expenses, track budgets, and seek cost-effective solutions to optimize travel spending.
- Customer Service: Provide excellent customer service by addressing travel-related inquiries, concerns, and issues. Handle any disruptions or emergencies that may occur during travel.

**Qualifications / Skills / Experience**:

- University degree in business
- Minimum of 2- 4+ year's experience
- Strong verbal and written English is a must.

Pay: ₹40,000.00 - ₹50,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Work Location: In person


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