Operations Assistant

7 days ago

Gurugram Haryana, India HRhelpdesk Full time

**Job Information**:
Job Opening ID
- ZR_465_JOBIndustry
- FMCG/Foods/BeverageWork Experience
- 1-3 yearsSalary
- ConfidentialCity
- GurugramState/Province
- HaryanaCountry
- IndiaZip/Postal Code
- 122102The company is a well known Singapore based coffee house opening its outlet in Gurugram,India.

**Job Title : Operations Assistant**

**Responsible to : Store Manager**

**Role Summary**:
***Greet the customers, take orders and create quality Coffee House beverages and snacks and food (training provided). Also maintain and clean the Store and perform other necessary services as assigned.

**Responsibilities**:

- Greet customers with a smile as they arrive at the Coffee House outlet and assist in orders
- Prepare and provide quality beverages and snacks and food, consistently for all customers by adhering to defined recipe, presentation standards and training provided
- Sell food accessories displayed on store like cookies, etc. to customers visiting the Store
- Handle payment transactions efficiently and diligently
- Clear the plates and table after the customers have consumed and wash up dishes and cups
- Educate customers by presenting and explaining the beverages and snacks menu
- Maintain inventories by replenishing and organizing supplies of food ingredients based on FIFO
- Assist in sorting, storing, distributing ingredients and catering set up
- Responsible for and efficiently maintain day-to-day operations of housekeeping and highest food safety standard, cleanliness and hygiene
- Keep equipment operating by following operating instructions
- Ensure that the complaints are resolved in a positive manner, keeping customers happy, ensuring recurring business
- Ensure compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety initiative
- Any other job duties assigned by Store Manager

**Requirements**:

- Catering knowledge, skills and abilities required (not essential training will be provided)
- Preferably 1 year working experience in catering or café operations. Previous experience in a retail or coffee shop environment an asset
- Cash Handling experience preferred, including the use of point of sales system
- Excellent customer service skills
- Strong verbal communication skills
- Detail oriented and works with a high degree of accuracy
- Ability to multi-task in a fast-paced environment
- Must be extremely responsible with integrity and ability to maintain confidentiality and discretion
- Maintain calm demeanor during period of high volume or unusual events to keep store operating to standard

**Characteristics**:

- High energy, passionate and resilient
- Impactful team player
- Humble and good sense of humor
- Maturity, professionalism and conscious presence
- Smart, honest and diligent
- Basic business acumen and positive mindset
- Basic awareness in cost savings in waste management and food cost
- Good communication skills and basic logistics awareness
- Result oriented and collaborative team work

**Working Conditions**:

- Must be able to work flexible hours including evenings, weekends and holidays
- Required to move, lift, carry, pull and place objects as required in the outlet
- Stand, sit or walk for an extended period of time
- Reach overheads and below the knees, including bending, twisting and pulling, as required in the course of store operations

**Benefits**:

- Best In the industry

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