Enterprise Operations Assistant

6 days ago

Gurugram Haryana, India Onecom Full time

**Join our Team as an Enterprise Operations Assistant**:
**Location: Gurugram**:
**Salary: As per the market standards**:
**About the role**:
Role Purpose As an Enterprise Operations Assistant you will be responsible for providing both scheduled and ad-hoc reports to support our customers.
The role purpose is to support the Enterprise team with reporting to ensure a smooth running of Onecom Enterprise accounts.

**What makes you a great fit**:

- Highly motivated, accurate and detail orientated mindset
- Able to work independently as well as part of a team
- Great attention to detail
- Able to work towards defined timelines as outlined by the requirements and to a high standard
- Tackles problems on own initiative
- Is confident in gathering data
- Able to remain calm in challenging situations
- Delivers against expectations on or ahead of time
- A positive “can-do” attitude

**Key responsibilities**:

- Deliver Timely, Accurate Reports
- Liaising with Sales teams to ensure reporting requirements are understood
- Maintaining bespoke and complex account processes, each with varying requirements
- Responsible to run and maintain a set of ‘standard’ reports that can take billing data and be used to generate specified information to be presented to customers
- Align the Customer expectation with the offering. By understanding our standard and non-standard reports we present to customers, this function is responsible for updating customers with the status of their services
- To support the change to any process that is not fit for purpose. Discussing with the Client Directors to find the balance between an efficient and desirable process that is not too resource-sapping at the same time.
- Running and checking automated reports using Salesforce to send to Client Directors
- Working with client directors to streamline and improve reporting packs
- Creating new processes to boost productivity reporting value
- Ad-hoc duties as and when required

**Perks for our People**:

- **Holidays**: 18 days annual leave, + 6 public holidays
- **Other Leave**: 7 days casual leave, 7 days sick leave
- **Development**: In-House Training Academy
- **Wellbeing**: Mental Health support

**Who we are**:
Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

**Our values**:
We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration.

**ED&I**:

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