Customer Care Executive

4 days ago

Mumbai, India The CAI Store Full time

**Job Description - Customer Care Executive**

**Reporting to : Assistant Manager / Manager - Customer Care**

**About CAI Store**
The CAI Store was launched in 2015 with the sole purpose of providing fashionable and modest footwear that is manufactured without the use of leather, with contemporary styles and a compassionate virtue warrantying the tagline - “handmade with love.” Remaining true to their homegrown and bespoke sensibilities, the CAI store offers customization keeping in mind the eclectic tastes of the clientele. CAI believes in prioritizing customer satisfaction to create fashion-forward styles with impeccable quality.

To become a household name in the entire country, by having Cai on every woman's feet. To grow 10 fold in the next 2 years by being present in a big way online and offline. Introducing new categories to broaden our horizon and portfolio. To be the leader in our own space and category.

**Roles & Responsibilities**:

- Respond to calls
- Resolve Customer Queries/escalations
- Ensure you close the call with a satisfied Customer
- Handle Inbound and Outbound calls
- Try conversions from prospective Customers

General shifts starting from 10 am to 7 pm, or 10.30 am to 7.30 pm. 6 days working. Sundays off.

Location - Lower Parel, Mumbai

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Morning shift

Ability to commute/relocate:

- Lower Parel, Mumbai - 400013, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer relationship management: 2 years (preferred)

**Language**:

- English (preferred)

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