CRM Executive

2 weeks ago

Gautam Budh Nagar, India Cloud Dhobi Pvt. Ltd. Full time

Shift Schedule: 6 days working _ 9 h/day _ 1 fixed off between Mon-Thru

**Job Overview**:
Cloud Dhobi is looking for a proactive and customer-oriented CRM Executive to manage customer relationships and ensure a seamless laundry service experience. The role involves handling inbound and outbound calls, resolving customer inquiries, and enhancing loyalty through effective communication.

**Key Responsibilities**:
**Inbound Calling**:

- Answer customer queries regarding laundry services, pricing, and delivery timelines.
- Resolve complaints related to service quality, delays, or issues with laundry items.
- Provide updates on the status of laundry orders, including pickup and delivery schedules.

**Outbound Calling**:

- Conduct follow-up calls to confirm customer orders, pickups, and deliveries.
- Engage with lapsed customers to understand concerns and encourage service reactivation.
- Promote ongoing offers and loyalty programs to existing customers.

**Customer Relationship Management**:

- Update and maintain accurate customer records in the CRM system.
- Identify customer preferences and suggest personalized service packages.
- Act as a liaison between customers and operations to ensure smooth service delivery.

**Collaboration and Reporting**:

- Work closely with the operations team to address and resolve service issues.
- Provide daily and weekly reports on call activities, customer feedback, and retention efforts.
- Suggest process improvements based on recurring customer concerns.

**Key Skills & Competencies**:

- Strong verbal communication and active listening skills.
- Ability to handle customer concerns with professionalism and empathy.
- Experience in managing high volumes of inbound and outbound calls.
- Proficiency in CRM tools and knowledge of data entry.
- Sales acumen to promote services and convert leads into loyal customers.

**Performance Metrics**:

- Daily call handling efficiency (inbound and outbound).
- Customer satisfaction and complaint resolution rate.
- Success rate in reactivating lapsed customers.
- Uptake of promotional offers and loyalty programs.
- Customer retention rate.

**Job Types**: Full-time, Permanent

Pay: ₹15,147.90 - ₹50,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Leave encashment

Schedule:

- Day shift
- Fixed shift
- Morning shift
- Weekend availability

Supplemental Pay:

- Performance bonus

Work Location: In person

  • CRM Executive

    1 week ago

    Gautam Budh Nagar, India Sarvottam Group Full time

    **Key Responsibilities**: - Manage and maintain the CRM database, ensuring accurate and up-to-date information on clients, prospects, and leads. - Develop and implement CRM strategies to improve customer engagement, retention, and satisfaction. - Analyze customer data and generate insights to identify trends, preferences, and opportunities for business...

  • CRM Executive

    1 week ago

    Gautam Budh Nagar, India Skinfinity- Skin and laser clinic Full time

    **Roles and Responsibilities** 1. Receiving phone calls inquires answering as per SOP 2. scheduling appointments for the clients basis availability 3. Interact with clients answer calls 4. Prepare bills & manage the cash 5. Manage petty cash & prepare cash vouchers 6. Preparing daily reports - Closing Report and Stock Report 7. Responsible for daily Cash 8....

  • CRM Executive

    2 weeks ago

    Gautam Budh Nagar, India Carepop Full time

    Building and maintaining profitable relationships with key customers. - Overseeing the relationship with customers handled by your team. - Resolving customer complaints quickly and efficiently. - Keeping customers updated on the latest products in order to increase sales. - Meeting with managers in the organization to plan strategically. - Expanding the...

  • CRM Executive

    2 weeks ago

    Gautam Budh Nagar, India Global Talent Corporation Full time

    **Urgent #Job openings for #CustomerRelationship #CRM #Executive in #Noida #Delhi #NCR** **Job Title**:Customer RelationshipExecutive (CRM Team) **Job Location**: Noida **Company Profile**:Gaming Company **Job Description and Responsibilities: - ** - Customer Assistance: Handle customer inquiries, concerns, and requests in a professional and timely...

  • CRM Executive

    2 days ago

    Gautam Budh Nagar, India Skinfinity- Skin and laser clinic Full time

    Good English and hindi communication Call client leads, book appointments with doctors, follow up leads Pay: ₹18,000.00 - ₹25,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Noida, Gautam Buddha Nagar - 201303, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required) **Experience**: - total...

  • CRM Executive

    2 days ago

    Gautam Budh Nagar, India Skinfinity- Skin and laser clinic Full time

    Good English and hindi communication Call client leads, book appointments with doctors, follow up leads Pay: ₹18,000.00 - ₹25,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Noida, Gautam Buddha Nagar - 201303, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required) **Experience**: - total...

  • Inside Sales Executive

    4 days ago

    Gautam Budh Nagar, India Rudrabhishek Enterprise Limited Full time

    **Job Title**: Inside Sales Executive **Location**: Noida **Company**: Rudrabhishek Enterprises Pvt. Ltd. (REPL) **CTC**: ₹3.0 - ₹3.5 LPA **Experience**: 1-3 years **Key Responsibilities** - **Lead Generation**: Identify, research, and generate new business opportunities through online research, industry events, and other sources. - **Cold Calling**:...

  • Customer Relationship Executive

    4 days ago

    Gautam Budh Nagar, India MNL Gluck Full time

    Planning and delivering CRM strategies across the organisation with a view to retaining existing customers, increasing brand loyalty and expanding the company brand. - Making & Maintaining data on Excel & on Google sheet. - Making sure the customer database is correctly segmented for targeted marketing activities. - Collaborating with other departments...

  • Telesales Executive

    4 days ago

    Gautam Budh Nagar, India Equity Planners LLP Full time

    **Job Title**: Telesales Executive **Location**: Noida-136 **Employment Type**: Full-time **Experience**: 0-3 years (Freshers with good communication skills can also apply) **Job Overview**: **Key Responsibilities**: - Make outbound calls to prospective leads/customers. - Explain products/services clearly and persuasively. - Handle customer queries and...

  • Customer Care Executive

    2 weeks ago

    Gautam Budh Nagar, India Metaspace Technologies Pvt. Ltd. Full time

    Job Title: Customer Care Executive - E-commerce Industry Experience Required: 1-3 Years (E-commerce experience preferred) Location: Noida Sec 8 Employment Type: Full-time Key Responsibilities: Resolve customer queries related to orders, returns, refunds, claims, and delivery status. Provide product and service information to customers in a clear and...