Customer Support Executive

5 days ago

Navsari, India SKYTV-World Full time

**Required Skills**:

- Ability to handle numerous phone calls and multitask between a multitude of assigned tasks
- Ability to maintain composure, focus, and accuracy in a hectic environment
- Ability to maintain pace with a fast-evolving technology environment, in terms of knowledge and operational fluency
- Excellent communication
- Interacting in a friendly and professional manner with customers.
- Must be a Graduate (full time)
- Ability to work with computers and understand
- Goal and target oriented
- Excellent skills in communication and presentation
- Experience in delivering client-focused solutions and in creating long-lasting relationships
- Should have good communication skills Verbal & Written
- Excellent knowledge of MS Office, Google sheets, etc.
- Thorough understanding of marketing and negotiating techniques
- Self-motivated with a results-driven approach
- Aptitude in delivering attractive presentations

Key Responsibilities
- Deliver technical support to clients, end-users and team members
- Troubleshoot problems in web browsers and mobile environments
- Achieve desired response turnaround time and customer satisfaction levels for assigned tickets
- Pass on sales references / fresh orders to team lead for further processing
- Managing existing clients & Inactive clients
- Collection of necessary documents from clients
- Calling clients and ensuring product sales as well as delivery to client
- The goal is to formulate strong relationships to ensure growth
- Contact potential clients and create rapport by networking, cold calling, using referrals etc. and generate leads
- Collect information from clients on their risk profiles in order to offer them the proper solution.
- Fulfill all company-established policy obligations
- Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts
- Use financial acumen and investment expertise to review a client's profile and develop a plan for helping the client to reach his short term and long
- term investment goals
- Sells products by establishing contact and developing relationships with prospects; recommending solutions.
- Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
- Prepares reports by collecting, analyzing, and summarizing information.
- Maintain quality service by establishing and enforcing organization standards.
- Contributes to team effort by accomplishing related results as needed.

Consults with

Team Leader, Colleagues, QA Team & Management

Personality
- Self Driven, motivated, result oriented and someone who never give up.
- One should have clear focus on.
- With Honesty, Maturity and Innovation at work,
- Personal Situation
- He/she should be mature and domestically secure.
- He/she should able to work extended hours if required.

**Salary**: ₹275,000.00 - ₹360,000.00 per year

Schedule:

- Night shift
- US shift
- Weekend availability

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Navsari, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service (required)
- total work (required)

**Language**:

- Hindi, (preferred)
- English (preferred)
- Gujarati (preferred)

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