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Sales Officer

2 weeks ago

Delhi, India Ajanta Soya Full time

**Role**:
The Bakery Sales Officer is responsible for assisting customers, promoting bakery products, managing sales transactions, maintaining product displays, and ensuring excellent customer service to maximize sales and customer satisfaction.

**Key Responsibilities**:
**1. Sales & Customer Service**
- Greet and assist customers in selecting bakery products.
- Provide product recommendations based on customer preferences.
- Upsell and cross-sell bakery items to increase sales.
- Handle customer inquiries, complaints, and special requests.
- Process cash/card payments accurately and issue receipts.

**2. Product Knowledge & Promotion**
- Stay informed about bakery products, including ingredients and allergens.
- Promote new, seasonal, and discounted bakery items.
- Educate customers about product shelf life and storage tips.

**3. Stock & Display Management**
- Ensure bakery shelves and displays are well-stocked and visually appealing.
- Rotate stock using FIFO (First In, First Out) to maintain product freshness.
- Assist in receiving and arranging bakery deliveries.

**4. Hygiene & Compliance**
- Follow food safety and hygiene standards while handling products.
- Maintain cleanliness of the sales counter and display area.
- Adhere to company policies and health regulations.

**Knowledge Required**
- Understanding of bakery products, ingredients, and allergens.
- Customer service best practices.
- Sales and marketing principles (upselling, promotions).
- Food safety & hygiene regulations.
- Basic understanding of store inventory management