Client Success Associate

2 weeks ago

Bengaluru, India Steer health Full time

**Description**

They are responsible for onboarding clients, proving the concept of Steer services, and stimulating client engagement of products that are used by large client teams

Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions in IT, Marketing, Finance, Legal, and Sales practices ensuring they are successful in the utilization of their Steer subscription; resulting in customer satisfaction, retention, and growth

Introduce Steer services and capabilities to new clients and communicate value to decision makers

Facilitate client calls and engagements in order to surface client priorities, and recommend a program of action that drives high value and return of investment on their Steer subscriptions

Collaborate with internal Steer Health partners to overcome obstacles and maximize the value Steer delivers to clients

Identify approaches that address the client’s operational challenges leveraging qualitative and quantitative problem-solving methodologies that serve to continuously improve client experience and client retention

Conduct regular retention and bright spot analysis of client book of business that provides insights into performance and key client engagement metrics

Participate or lead team projects and initiatives that seek to streamline activities that support continuous improvement programs

**Requirements**:

- 0 - 1 year relevant professional and/or internship experience
- Bachelor’s and/or Master’s degree
- Proven track record of success fueled by a passion for delivering value to clients
- Exceptional communication, collaboration, prioritization, problem solving, critical thinking, and influencing skills

**Benefits**

We offer a highly competitive rewards and benefits package

When you join our team, you’ll have access to a vast array of benefits to help you live your life well

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹45,000.00 - ₹50,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off

Schedule:

- Monday to Friday
- Night shift

Ability to commute/relocate:

- Bangalore City, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 9876543210

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