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Customer Support Executive

2 weeks ago

Gurugram Haryana, India CHOKORE -Rangreza Retail Services Private Limited (www.chokore.com) Full time

**About the Role**:
We are looking for a motivated and enthusiastic Customer Support Intern to join our dynamic team. As an intern, you will be responsible for assisting our customer support team in delivering exceptional service to our valued customers. This is an excellent opportunity for an individual who is passionate about customer satisfaction and eager to gain experience in a fast-paced and rewarding environment.

**Responsibilities**:

- Resolve customer complaints and issues in a timely and effective manner, ensuring a positive experience.
- Answer product inquiries and provide information about services, order status, returns, and refunds.
- Document customer interactions accurately and log them into the CRM system.
- Update customer records with relevant details regarding support requests, solutions provided, and follow-ups.
- Troubleshoot technical or product-related problems and escalate complex issues to senior team members.
- Follow up on unresolved customer queries and ensure issues are closed efficiently.
- Assist with order tracking, processing, and resolving any issues related to order fulfillment.
- Coordinate with other departments (e.g., logistics, marketing, and product teams) to resolve customer inquiries.
- Collect feedback from customers and pass on valuable insights to the product and development teams.
- Prepare weekly reports summarizing customer issues and concerns to identify trends and improve processes.

**Qualifications**:

- Recently completed a degree in Business Administration, Marketing, Communications, or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle difficult situations with empathy and patience.
- Previous internship or work experience in customer service, sales, or similar roles is a plus.

**Benefits**:

- Competitive salary (up to 25k)
- Opportunity to gain valuable experience in customer support
- Work in a dynamic and supportive team environment

**Job Types**: Full-time, Permanent

Pay: Up to ₹30,000.00 per month

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

Expected Start Date: 01/02/2025