Guest Relation Executive

2 weeks ago

Bengaluru Karnataka, India Sowparnika Homes Private Limited Full time

**Key Responsibilities**:

- **Client Interaction & Communication**:

- Greet and engage visitors, clients, and potential buyers with a professional, friendly, and knowledgeable attitude.
- Address and resolve client inquiries, concerns, and feedback promptly and professionally.
- Provide accurate information about available properties, upcoming developments, and other real estate services.
- Manage guest registrations, schedules for viewings, and follow up with clients after interactions.
- **Client Relationship Management**:

- Build and maintain strong relationships with clients, ensuring high levels of satisfaction.
- Proactively communicate with guests to understand their needs and recommend suitable properties.
- Assist guests in navigating through the company's real estate offerings and make referrals to sales teams when appropriate.
- **Property Tours & Presentations**:

- Coordinate and schedule property viewings, tours, and presentations for prospective buyers or tenants.
- Accompany guests on tours of properties, providing them with a comprehensive understanding of the space and answering questions as needed.
- **Administrative Support**:

- Maintain accurate records of guest interactions, property tours, feedback, and sales inquiries.
- Handle administrative duties related to guest services, including managing appointments, data entry, and preparing reports.
- **Brand Representation & Marketing Support**:

- Represent the company professionally at all times, contributing to a positive image of the brand.
- Support the marketing team by assisting with event coordination, client engagement, and promotional activities.
- **Collaboration with Sales Team**:

- Work closely with the sales and leasing teams to ensure seamless client transitions and experiences.
- Support follow-up communications with leads generated through guest interactions.
- **Conflict Resolution & Problem-Solving**:

- Address any complaints or concerns from guests and clients in a timely and effective manner.
- Collaborate with relevant departments to resolve issues and ensure customer satisfaction.

**Key Skills & Qualifications**:

- **Education**: Bachelor's degree in Business Administration, Hospitality Management, Real Estate, or a related field (preferred).
- **Experience**: At least 1-2 years of experience in customer service, hospitality, or real estate (preferred).
- **Communication Skills**: Strong verbal and written communication skills, with an ability to engage professionally with guests and clients.
- **Customer Service Focus**: Proven ability to provide excellent guest services and manage client relations effectively.
- **Problem-Solving**: Strong problem-solving abilities with a customer-centric approach.
- **Organization**: Highly organized with attention to detail in handling guest information and property schedules.
- **Technology**: Familiarity with real estate CRM tools, booking systems, and Microsoft Office Suite.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

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