Customer Service Representative

2 days ago

Mumbai Maharashtra, India Clean Charm Full time

Responsible for managing accounts, ensuring clients are satisfied.
- Manage a portfolio of accounts to achieve long-term success.
- Develop positive relationships with clients and handle customers' needs.
- Act as the point of contact and handle customers’ individual needs.
- Generate new business using existing and potential customer networks.
- Resolve customer queries and handle their requirements in a timely manner.
- Supervise account representatives to ensure sales increase.
- Coordination with client and internal department on call or by mail and resolve queries.
- Report on the status of accounts and transactions.
- Follow up with the client regarding payment.

**Requirements**:

- Proven work experience as a Customer Relation Executive or Sales account executive.
- Excellent communication and negotiation skills.
- An ability to deliver projects and answer inquiries on time.
- Business acumen with a problem-solving attitude.
- Understanding of MS Office and CRM software
- Exceptional customer service skills.
- Strong work ethic.
- Good sales skills.
- Any degree in Business Administration, Marketing or relevant field.
- Must have International Sales Experience.

Pay: ₹360,000.00 - ₹420,000.00 per year

Application Question(s):

- This role is for US shift, are you open for night shift ?
- When can you start?
- What is your salary expectation?
- Where are you currently located?

**Experience**:

- International voice process: 1 year (required)

Shift availability:

- Night Shift (required)

Work Location: In person

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