Conversational Design Strategist

2 weeks ago

Bengaluru, India Limechat Full time

LimeChat helps e-commerce brands **leverage WhatsApp, Instagram,** and other conversational channels **to boost their sales.**

Here is a summary of our products
- The world's first Drip Campaign system for WhatsApp Marketing - to **double conversions for abandoned checkouts and reorder campaigns**
- A Human-level Sales Assistant - to **boost website conversions by 10%**
- A Customer Support Automation Chatbot - to **automate 70% of support tickets**
- An Ecommerce Helpdesk - to manage customer queries across engagement channels

We are live with **7**0+ leading brands** such as **Mamaearth, Wow Skin Science, Man Matters, Kapiva, Vahdam Teas, Ravin Jeans,** and many more

We are backed by Stellaris Venture Partners, Y Combinator, Pi Ventures, Titan Capital, and the founders of Mamaearth and Man Matters.

Our results with India's leading brands show that we are at least **2x better than any other WhatsApp marketing or chatbot solution in the market**.

For an overview of the company, you can refer to LimeChat Overview

**Role**:
We are looking for a UIUX Designer who is passionate about designing products that customers love. You will join a dynamic and fast-paced environment and work with smart cross-functional teams to build products to move towards our vision of conversational commerce.

**Requirements**:

- Bachelor’s Degree or higher in English, Psychology Journalism, Communications, Marketing, Information Science, Design, or related-field.
- ** 0-2 years** experience in Customer Service or experience with one or more Chatbot platforms.
- Excellent language ability to copy write with proper punctuation and grammar.
- Curiosity and commitment to testing new ideas and innovating to drive business results.
- Work on multiple projects at one time, using strong communication (verbal & written) skills to manage time and expectations in a fast-paced environment.
- Should be able to work with cross-functional collaboration in a client-centric, multi-culture global teams and teams virtually.

**Responsibilities**:

- A knack for knowing how to ask the right questions of product and business owners to clarify processes and communicate them back to users in language they understand.
- Adept at using language that is compelling, concise, and friendly to guide a user through a digital experience.
- Push and evolve visual frameworks and patterns based on brand guidelines across multi-channel.
- Design conversation flows for chatbots with their brand's voice, tone and user's empathy.
- Review the Chat & Voice Bots to improve the quality, process & steps while interacting with the user.

**Why Limechat?**:
LimeChat is one of the fastest-growing SaaS startups in India today, having one of the best teams and working on one of the most exciting problem statements.
- Working with and learning directly from Limechat's leadership team
- As LimeChat grows, the responsibilities of its early team members grow as well, leading to extremely fast-paced career advancement
- Direct interaction with leaders at top-notch international brands

We also offer a range of benefits such as
- Re-location Allowance
- Wellness Allowance
- UpSkilling Allowance and Subscriptions (Udemy, Medium, etc.)
- Health Insurance
- Work laptop
- Lunch and snacks in office
- Travel Allowance (Uber Business)

**Job Information**:
City

**Bangalore**
***

State/Province

**Karnataka**
***

Country

**India**
***

Industry

**Technology**
***

Zip/Postal Code

**560102

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