Banking Business Operation

**About PhonePe Group**:
PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

**Culture**

At PhonePe, we take extra care to make sure you give your best at work, Everyday And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us

Position Overview:
We are seeking a highly skilled and experienced Senior Banking relationship and Fund Transfer
Specialist to lead our fund transfer operations. This role is pivotal in ensuring the smooth execution
of fund transfers to our merchants, optimizing processes, and maintaining high standards of
compliance and risk management.

Key Responsibilities:

- Relationship Management:

- Build and maintain strong, long-term relationships with Banking Partners, primary point
of contact.
- Proactively identify and pursue new business opportunities to expand the new solutions
that can be offered to our merchants and increase portfolio growth.
- Conduct regular meetings to review performance, discuss strategies, and identify
opportunities for additional services.
- Coordinate with cross functional teams to ensure timely and efficient service delivery as
per the agreed norms.
- Fund Management:

- Oversee and manage all aspects of fund transfer operations, including processing,
monitoring, and reconciling transactions.
- Ensure timely and accurate execution of fund transfers, adhering to company
policies and regulatory requirements.
- Collaborate with Banking partners, Regulatory entities cross-functional teams to
optimize transfer processes and implement best practices.
- Compliance and Risk Management:

- Ensure compliance with relevant financial regulations, and know your customer
(KYC) requirements.
- Conduct regular audits and risk assessments to identify and mitigate potential issues
in fund transfer processes.
- Stay up-to-date with industry trends and regulatory changes to ensure ongoing
compliance.
- Process Improvement:

- Analyze current fund transfer processes and systems to identify areas for
improvement.
- Implement process enhancements and technology solutions to increase efficiency
and reduce operational costs.
- Reporting and Documentation:

- Generate and analyze reports related to fund transfer activities, performance
metrics, and compliance.
- Maintain accurate and detailed documentation of fund transfer processes,
transactions, and audit trails.
- Stakeholder Management:

- Serve as the primary point of contact for escalated fund transfer issues and resolve
complex inquiries.
- Build and maintain strong relationships with financial institutions, partners, and
stakeholders.
- Team Leadership and Development:

- Lead and mentor a team of fund transfer specialists, providing guidance, and
support.
- Foster a collaborative and high-performance work environment, promoting
continuous improvement and professional growth.

**Qualifications**:
**Education**:

- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
A Master’s degree from Teir 1 college.

**Experience**:

- Minimum of 8-10 years of experience in Banking relationships, fund transfer
operations, financial services, or a related field.
- Proven track record in managing complex fund transfer processes and leading
teams.
**Skills**:

- In-depth knowledge of fund transfer mechanisms, financial regulations, and risk
management practices.
- Strong analytical skills with the ability to identify and resolve issues efficiently.
- Excellent leadership and team management abilities.
- Exceptional communication and interpersonal skills.
**Other Requirements**:

- Ability to work in a fast-paced and dynamic environment.
- High level of attention to detail and accuracy.
- Strong problem-solving and decision-making skills.

**PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)**
- **Insurance Benefits - **Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
- **Wellness Program -** Employee Assistance Program, Onsite Medical Cent