Process Trainer

2 weeks ago

CBD Belapur Navi Mumbai Maharashtra, India GRM Academy & Consultant Pvt Ltd Full time

SCOPE & RESPONSIBILITY:
The incumbent would focus on the following areas:
1. Training delivery:
a. Conduct process trainings on the various NEW BUSINESS functions - CAMS Rep and CAMSPay

b. Formulate and develop content using different modes such as workbooks, E-Learning

Modules, and others

c. Research the industry and getting relevant NISM certifications

2. Content development:
a. Develop process content through presentations, workbooks, capsules

b. Adept at creating process flow diagrams, steps / workflows for various NEW BUSINESS

processes/ others

c. Learn and develop interactive content through E Learning platforms/ video based content

3. Stakeholder Management:
a. Connect with the respective stake holders to understand the learning needs and devise

customized interventions.

b. Validation and re-structure the programs for a timely execution of the modules.

c. Build in appropriate communication channels to appraise the stake holders on the progress

of the program.

4. Analytics & Support:
a. Track the coverage of the modules and create appropriate action plans.

b. Improve training effectiveness by developing new approaches and techniques; making

support readily available; integrating support with routine job functions.

c. Determines training needs by observing the quality team reports, productivity reports;
customer experience results reports; conferring with management.

CAMS Confidential /Process Trainer JD Page 4 of 4

KEY SELECTION CRITERIA

with a mindset to conceptualize and go abstract in their thinking.

**Education**:

- Graduate with a MBA
- Certification in Training, Learning and Development & OD, preferred

**Experience**:

- 3-5 years of experience, which should include atleast 2 years into Insurance operations
- In-depth knowledge and good performance track record in operations
- A technology mindset

Other Relevant points to enable the position:

- Strong team player and good negotiation and relationship-building skills;
- Emotional intelligence and collaboration
- Pro-active work attitude and 'can do', entrepreneurial, solution-oriented attitude; results-oriented;
- Effective project management skills; strong skills in planning, administration, organizing and prioritising;
- Displays a strong service and customer orientation attitude
- Strong sense to work in a collaborative environment

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Application Question(s):

- Current CTC and Notice Period ?

**Education**:

- Bachelor's (required)

**Experience**:

- training in call centre: 1 year (required)

Work Location: In person

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