Customer Support Executive

1 week ago

Gurugram Haryana, India IMPRONICS DIGITECH PRIVATE LIMITED Full time

**Location**: Gurgaon

**Job Type**: Full-time

**Experience Required**: 0-2 year

**Industry**: Financial Services / Fintech / Payments

**Key Responsibilities**:

- Resolve customer issues related to digital payments, transaction failures, refunds, chargebacks, and account discrepancies
- Escalate unresolved queries to the appropriate departments and ensure follow-through
- Maintain detailed records of customer interactions, issues, and resolutions using CRM tools
- Collaborate with the technical and operations teams to address recurring issues and improve customer experience
- Provide feedback to the product team based on customer pain points
- Stay up-to-date with industry trends, product updates, and regulatory guidelines in the payments domain

**Required Skills and Qualifications**:

- Minimum 6 month of customer support experience in the **payments or fintech industry**:

- Strong understanding of digital payment systems, payment gateways, UPI, cards, wallets, and banking protocols
- Excellent verbal and written communication skills in English (regional language proficiency is a plus)
- Good problem-solving skills and attention to detail
- Ability to multitask and manage time effectively in a fast-paced environment
- Familiarity with customer support tools or similar CRMs
- Basic knowledge of fraud prevention and KYC/AML guidelines is an advantage

**Preferred Qualifications**:

- Bachelor’s degree in Business Administration, Finance, Commerce, or a related field
- Experience in a startup or high-growth fintech environment is a plus

  • Customer Support Executive

    2 weeks ago

    Gurugram, Haryana, India Kumon Full time

    **Job Title**: Customer Support Executive **Location**: Gurgaon **Salary**: ₹15,000 - ₹40,000 (based on interview performance and qualifications) **Job Type**: Full-time We are looking for enthusiastic and customer-focused individuals to join our team as **Customer Support Executives**. The role requires handling customer queries, providing accurate...

  • Customer Support Executive

    1 week ago

    Gurugram, Haryana, India emoHR Services Full time

    4o miniLog inYou said:Customer support executive job description ChatGPT said:ChatGPT **Customer Support Executive Job Description** **Position Overview**: A Customer Support Executive is responsible for providing exceptional service to customers by addressing their inquiries, resolving issues, and ensuring a positive experience with the company. This role...

  • Customer Support Executive

    1 week ago

    Gurugram, Haryana, India Mobishastra Technologies Private Limited Full time

    Anantya.ai is a trusted and leading CPaaS platform defining how companies communicate with customers. Through our customer engagement software, built on Official WhatsApp’s Business API, businesses can easily engage with their customers in real-time at scale! Send multiple WhatsApp messages, automate notifications, and provide efficient customer support...

  • Customer Support Executive

    2 weeks ago

    Gurugram, Haryana, India Teleperformance Full time

    **Job Title: Customer Support Executive + Upselling (Blended process)** **Company: Teleperformance** **Location: Teleperformance, Gurugram, Haryana 122016** **Key Responsibilities**: **Handle customer queries through various channels.** **Provide exceptional customer support and problem-solving.** **Identify and promote relevant products or services...

  • Customer Support Executive

    4 days ago

    Gurugram, Haryana, India Elite Business Solution Full time

    **Job Title**: Customer Support Executive **Company**: Elite Business Solution **Location**: Sector 18, Gurgaon (Work from Office) Elite Business Solution is hiring enthusiastic and customer-focused individuals for a **Customer Support** role with a reputed clients. **Key Details**: - **Process**: Customer Service - **Salary**: Upto 34k CTC - **Working...

  • Customer Support Executive

    1 week ago

    Gurugram, Haryana, India Kareer Hubb Full time

    Profile : Customer Support Executive Location : Gurugram Salary : UPTO 35K 6 Days working Graduates and Undergraduates both can apply Fresher and Experienced both can apply Pay: ₹18,000.00 - ₹30,000.00 per month Shift: - Day shift Work Location: In person

  • Customer Support Executive

    4 days ago

    Gurugram, Haryana, India Yashitpro Full time

    **BusinessElectric Vehicle Process for US** **Position** **Customer Support Executive** **Skillset** **Communication has to be Excellent like B2 or C1 US English both Verbal and Written Typing Speed: 35 WPM, 90%** **Qualification** **Mix of Under Graduate and Graduate** **Experience** **Exp. In Call center preferred - International Process. Few Fresher can...

  • Customer Support Executive

    2 weeks ago

    Gurugram, Haryana, India Fraterniti foods pvt ltd Full time

    Job Title: Customer Support Executive Company: Fraterniti Foods Location: GURUGRAM **Job Type**: Full-Time | On-site Industry: Food Management About Fraterniti Foods: Fraterniti Foods is a leading food management company. We’re passionate about consistency, customer satisfaction, and operational excellence — and we’re growing fast. Role...

  • Customer Support Executive

    2 weeks ago

    Gurugram, Haryana, India Trak N Tell Full time

    **Job description** **Experience - 6 Months-1.5 years** Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to...

  • Customer Support Executive

    2 weeks ago

    Gurugram, Haryana, India World Wide Business Management Outsourcing Full time

    Worldwide Business Management Outsourcing (WBMO) is a company that provides outsourced support solutions to small, medium to large North American companies. Our team of professionals bring more than 64 years combined experience in the freight forwarding industry. We are growing in many areas and searching for talented individuals to join our team! *This is...