Voice Process Executive

2 weeks ago

New Town Kolkata West Bengal, India Benda Infotech Full time

**Job description**

**Responsibilities**:

- **Handle outbound customer calls with professionalism and empathy.**:

- Provide accurate information and resolve customer queries efficiently.
- Actively listen to customer concerns and offer appropriate solutions.
- Perform basic online research to assist customers with specific inquiries.
- Adhere to company policies and processes to ensure high-quality service delivery.
- **Must be fluent in English with an excellent vocabulary.**:

- Strong listening skills and the ability to grasp new concepts quickly.
- Positive attitude and customer-first approach.
- Good to HaveAbility to conduct online research effectively.
- Prior experience in an international voice process or BPO environment.
- Bachelor’s degree in any field.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and dynamic work environment.
- Training and development opportunities to enhance your skills.

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Paid sick time
- Paid time off

Schedule:

- Fixed shift
- Monday to Friday
- Night shift
- US shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Language**:

- English (required)

**Location**:

- New Town, Kolkata, West Bengal (required)

Shift availability:

- Night Shift (required)

Work Location: In person

Expected Start Date: 22/07/2025

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