English Voice Process

3 days ago

New Town Kolkata West Bengal, India Glory Power Solutions Pvt Ltd Full time

**We Are Hiring**

*Designation:* Customer Support Executive

*Process:* voice Process

*Languages:* English

*Experience* : Freshers Preferred

**Shifts**:*

Rotational Shifts (24/7) including Night Shifts

1 Rotational Weekly Off

6 Days Working

*Interview Timings:* 11 AM - 3 PM

*Interview Mode* : Face to Face

*Joining Date:* Immediate Joiners only

*Hiring Type* : Contract (3-Month Tenure - August Joiners Only)

*Work Mode* : Work From Office

*Leaves:* No leaves allowed during the first 3 months

Salary Range (Before Transport Deductions):
*Fresher:* ₹2.1 LPA (₹14,000 In-hand)

*Cab Facility:* One-side cab provided during odd hours

*Location:* Kolkata

**ROLES AND RESPONSIBILITIES**:*

Provide customer support to e-commerce customers via chat.

Use tools like MS Word and Excel efficiently to resolve queries.

Handle chats promptly and ensure resolution within SLA.

Identify customer needs and offer suitable solutions.

Communicate fluently in English (Verbal & Written).

Follow communication guidelines, policies, and procedures.

Maintain typing speed of 35 WPM with 90% accuracy.

Take ownership of issues and follow up for closure.

Ability to multitask and work under pressure.

Familiarity with basic Operating System functions and system navigation.

**Interview Rounds**:*

Screening

Operations Round

Typing Test (35 WPM / 90% Accuracy)

Versant Test (Minimum Score: 56)

Online Assessments

**Job Types**: Full-time, Fresher, Contractual / Temporary
Contract length: 3 months

Pay: ₹14,000.00 - ₹17,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Food provided
- Health insurance
- Provident Fund

Work Location: In person

**Speak with the employer**
+91 7358756477

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