Service Coordinator
2 weeks ago
**Job Profile**
The service coordinator is part of the Customer Support and Experience team and will primarily serve right from registering a call to closing it to collecting feedback on the service provided. We are looking for a dynamic person who has strong communication skills with attention to detail, and who has a passion to provide customer service. We are a software product company and our customers are users of our ERP / CRM software from various industries and this role will be pivotal in coordinating the various service needs of these customers.
**Roles and responsibilities**
- Receive and review incoming customer inquiries via phone and chats
- Respond promptly and professionally to client inquiries and concerns.
- Record relevant details accurately in the ticketing system.
- Generate and prioritize tickets based on urgency and impact.
- Forward tickets to appropriate teams for resolution.
- Conduct regular follow-ups with clients to provide updates.
- Ensure timely issue resolution through coordination with internal teams.
- Communicate effectively with clients and internal teams.
- Collaborate with technical support and development teams for issue resolution.
- Maintain accurate documentation of client interactions and resolutions.
- Update knowledge base articles for common issues.
- Participate in process improvement initiatives.
**Requirements**:
- Bachelor's degree in a related field or equivalent work experience
- Strong verbal and written communication skills.
- Strong skills in Word, Excel, Google Docs, Sheets
- Ability to articulate technical concepts to non-technical stakeholders.
- Analytical and problem-solving abilities to address client issues effectively.
- Ability to quickly learn and adapt to new technologies and processes.
- Demonstrated ability to work collaboratively in a team environment.
- Proactive approach to learning and taking initiative in a fast-paced environment
**Job Types**: Full-time, Permanent,
**Salary**: ₹10,000.00 - ₹12,000.00 per month
-
Service Coordinator
1 week ago
Coimbatore, India FIVE FINGERS EXPORTS Full time**Service Coordinator Job Overview**: As a Service Coordinator, you will work with clients to provide quality service and to ensure clients get the services they need. There is a heavy customer service basis, as the Service Coordinator is often the initial contact, so having good people skills is a must. You will also need to build strong relationships with...
-
Service Coordinator
1 week ago
Coimbatore, India Dhansu Engg Full time**Service Coordinator with following quality** - Any degree with min 1-3 yrs Experience in any Sales/Service Engineer coordination/admin work. - English & Hindi Knowledge preferable **Responsibilities and Duties** - Should be coordinate with Customers all over India and abroad for Order & Payment follow up through mail & Phone - Prepare invoice for Service...
-
Service Coordinator
5 days ago
Coimbatore, Tamil Nadu, India Kondaas Automation Pvt Ltd Full timeUrgent opening for service coodinator- solar company with Good salaryLocation: Near Hopes/Singanallur- CoimbatoreKey ResponsibilitiesCoordinate and manage field engineers operating in the Kerala region.Handle daily service schedules, assignments, and follow-ups with engineers.Communicate with customers to confirm service visits, collect feedback, and ensure...
-
Service Coordinator
2 days ago
Coimbatore, India I Care Full timeNeed experience in Computer service coordination. - Assist clients with call registration - Advocate for adequate, timely and cost-effective services - Respond to any issues that occur during the delivery of services - Assist clients with living independently in their own homes - Schedule appointments for clients, answer phones and track clients’ service...
-
Service Coordinator
2 weeks ago
Coimbatore, India EssEmm Technologies Full time**Job Profile** The service coordinator is part of the Customer Support and Experience team and will primarily serve right from registering a call to closing it to collecting feedback on the service provided. We are looking for a dynamic person who has strong communication skills with attention to detail, and who has a passion to provide customer service....
-
Service Coordinator
2 days ago
Coimbatore, India Sterna Security Devices Pvt Ltd Full timeLanguage: Tamil, English, Hindi - Experience: 2years in service field like service engineer, field supervisor, service coordinator/manager - Qualification: Any degree relevant to electrical and electronics - Good communication skill - Quick learner & Flexible - Ready to take responsibility - Preferred Immediate Joiner **Salary**: ₹15,000.00 - ₹20,000.00...
-
Service Coordinator
6 days ago
Coimbatore, India Numeric Power Systems Limited Full timePosition: Assistant Manager - AMC About The Company Numeric, which is headquartered in Chennai has an experience of 35 years in the field of UPS and Power Electronics. It has a pan India presence with 27 Sales Offices. It has the largest service network in India consisting of 254 service centers and more than 900 trained technicians. Numeric, is one of the...
-
Associate - Service Coordinator (Service
2 days ago
Coimbatore, India Roots Group of Companies Full timeSpare material coordination with service team and materials team Basic Computer operating knowledge Language Tamil and English is must. **Qualification**: Diploma in EEE or Mechanical **Experience**: Minimum 1 year **Location**: Coimbatore - Thoppampatti **Gender**: Male
-
Service Coordinator
1 week ago
Coimbatore, Tamil Nadu, India Kondaas Automation (P) Ltd Full time**Urgent opening for Service Coordinator - Solar company with Good salary** **Location - Near Hopes, Coimbatore** We are looking for a meticulous, detail-oriented service coordinator to evaluate the needs of our customers, make recommendations for new services, and suggest improvements to existing services. The service coordinator's responsibilities...
-
Service Coordinator
6 days ago
Coimbatore, Tamil Nadu, India Sanumas Solutions Full timeClient: PCB Manufacturers **Location**: NSN Palayuam, Coimbatore, Tamil Nadu **Job Type**: Full-time Shift: Day Title: Service Coordinator **Education**: Graduate/Diploma Work Experience: 1+ yrs **Salary**: ₹15,000 - ₹20,000 a month + OT Needs & Skills: Should be fluent in Hindi Language Should be fluent in English Language Should be fluent in...