Operations Executive
2 weeks ago
Company Description
Role Description
This is a full-time on-site role located in Gurugram for a Operations and will be single point of contact in Patient Journey from admissions to discharge and to work towards enhancement of Patient Care. They need to be Quick & Proactive in counselling patients & assisting them regarding any concerns relating to treatment plan.
Must have:
- Fluency in English
- Knowledge of Hospital Operations & good understanding of Medical Functions/Terminology
- Excellent Communication skills
- Good listening & perceiving skills
- Quick & emphatic in responding to any situation relating to patient treatment & care
Role & Responsibility:
- To assist patients within & outside the hospital during their on-going medical care.
- To provide support & assistance to patients during Consultations, Treatments, Surgeries, Follow-ups, etc.
- To quickly adapt to any changes in a patient's plan of treatment and act accordingly.
- To maintain cordial relations with Hospital staff, Doctors & various Departments at all times for smooth patient care.
- To collaborate & work together with the Patient Relations team.
- To report to the manager on the going patient treatment process & immediately inform any incidents occurring at the hospital premises.
Work Location: In person
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