Operations Executive

3 days ago


Sohna Gurugram Haryana, India Hawk Ecommerce Full time

JD for Operation Executive profile

**Location**:

- DLF Corporate Greens, Gurugram

**Responsibilities**:
Ensure timely creation, monitoring, and settlement of fantasy matches.

Manage real-time match updates, player statistics, and score integrations.

Verify and cross-check data accuracy from reliable sports data providers.

Handle contest closures and leaderboard updates after match completion.

Monitor and process user withdrawals, ensuring compliance with regulatory guidelines.

Handle payment discrepancies, TDS deductions, and refund processing.

Coordinate with the finance team for payment reconciliation and Cashfree/Payout gateway updates

Ensure compliance with platform policies, including KYC verification, restricted state management, and fraud detection.

Maintain operational reports related to match performance, withdrawals, bonus distributions, and user engagement.

Generate daily, weekly, and monthly reports.

Work on automation and efficiency improvement projects for smoother operations.

Collaborate with tech, finance, marketing, and customer support teams to enhance platform performance.

Assist in testing new features, contests, and promotional campaigns before launch.

Skills & Qualifications

**Essential Skills**:

- Strong analytical and problem-solving abilities.
- Basic understanding of fantasy sports operations and gaming industry trends.
- Knowledge of sports, player statistics, and match formats (Cricket, Football, etc.).
- Proficiency in MS Excel, Google Sheets, and reporting tools.
- Good communication and teamwork skills.
- Ability to work in a fast-paced, real-time environment.

**Preferred Skills**:

- Experience with payment gateways (Cashfree, Razorpay, etc.).
- Familiarity with KYC, TDS, GST, and regulatory policies related to fantasy gaming.
- Prior experience in a fantasy sports platform (Dream11, My11Circle, etc.) or gaming industry.

**Working Conditions**
- Shift-based work, including weekends and match days.
- Hybrid/Onsite work (as per company policy).

**How to Apply**:
Pay: ₹30,000.00 - ₹40,000.00 per month

**Benefits**:

- Commuter assistance
- Food provided

Schedule:

- Day shift
- Monday to Friday

Work Location: In person



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