Process Trainer

4 days ago

Noida, India Tech Mahindra Full time

**Trainer - Operation - Immediate Joiner - Banking Premium Process _ Noida**

**Preference BPO Relevant Experience as an Training BPO Operation.**

**Job description - **Position: Trainer - Banking Premium Process
- **Qualification - Graduate**:

- **Experience - 3-7 Years**:

- **Salary - 4.50 LPA -5.00LPA**

**Responsibilities**:

- Proven experience in a Trainer BPO role, with at least 12 Months in a Quality Analyst BPO position.
- Conduct Transaction Quality Audits, Conduct Ticket Data Analysis & Error Analysis.
- Ensure Confidentiality, Availability, and Integrity of Data.
- Drive Quality Initiatives, Provide data inputs to internal stakeholders.
- Flexibility and Availability for any ad-hoc business requirement.

**Requirements**:

- Bachelor's degree and equivalent work experience.
- Proven experience in a BPO Training, process Training role, with at least 12 Months in a Trainer BPO position.
- Overall 5+ years of experience with 1+ years of Trainer experience in operations within the BFSI, banking/cards industry.
- Good Knowledge Throughput, OJT throughput, NHT batch, TNI session, TNI session.
- In-depth knowledge of banking/cards operations, regulations, and industry best practices
- Demonstrated ability to develop and implement effective operational strategies and processes.
- Strong leadership and management skills, with the ability to lead and inspire teams.
- Excellent communication, interpersonal, and negotiation skills.
- Ability to work under pressure, handle multiple tasks, and meet deadlines.
- Knowledge: Understanding of the process, evaluation & feedback, reporting and analysis
- Establish controls on Transaction Processing aiming for a Zero-Defect Output
- Report and Publish Transaction Quality Metrics
- Publish Dashboards

Regards

HR Team

**Job Types**: Full-time, Permanent

**Salary**: ₹450,000.00 - ₹500,000.00 per year

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance

**Education**:

- Bachelor's (preferred)

**Experience**:

- Teaching: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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