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Executive-call Center
2 weeks ago
**Duties and Responsibilities**:
Handle calls to understand and address company’s and client’s needs and requirements.
Responding efficiently and accurately to callers and ensuring that client feels supported and valued.
Providing comprehensive support to all clients.
Should be able to get and provide accurate information.
Should be willing to work in a changing environment.
Adherence to company and hospital policies.
Coordinate with internal teams.
Handle huge amount of inbound and outbound call volumes efficiently.
Identify and escalate priority issues.
Route calls to appropriate resources.
Follow up with clients when necessary and complete the call.
Document all call information according to standard operating procedures.
Should be able to understand IT related issues and escalate to the appropriate team.
Should be able to multitask.
Should be able to work on multiple internal software platforms.
**Requirements**:
Should have good verbal and written communication skills.
Should be a good listener.
Should be a team player and work independently when required.
Should be willing to work on weekends.
Should be flexible to work in different shifts.
Strong computer skills.
Should have 1 or 2 years of international voice process experience.
Knowledge of customer service principles and practices.
Basic knowledge of MS office.
High level of professionalism.
