Call Center Manager
3 weeks ago
Job Title: Remote Appointment Setter
Company: Ascenturi (formerly Sales Match)
Location: Remote – Work from Home
Schedule: Full-time, U.S. Time Zones
Type: Permanent
Job Summary:
Ascenturi (formerly Sales Match), a rapidly growing recruitment and staffing company, is building a brand-new virtual call center division. With over 50 remote team members globally and plans to scale this new department to 40+ people in the next 3 months, we're looking for a Remote Call Center Manager to lead, coach, and grow our appointment setting team.
This is a unique opportunity to step into a leadership role early, work with U.S.-based sales and training leaders, and help shape the systems and team culture from the ground up.
What You'll Do:
- Oversee and support a team of outbound call center agents and appointment setters.
- Monitor daily call activity, booking rates, and team KPIs via our CRM and call tools.
- Provide coaching, feedback, and performance improvement support.
- Help design and optimize scripts, call flows, and onboarding materials.
- Collaborate with leadership to scale the department quickly and efficiently.
- Conduct regular team meetings, 1-on-1s, and quality checks.
Requirements:
- 1+ year experience managing a call center, BPO, or outbound team.
- Excellent leadership and communication skills in English.
- Deep understanding of outbound calling, appointment setting, or telesales.
- Ability to coach teams remotely and drive consistent results.
- Tech-savvy with CRM or dialer experience.
- High level of accountability, ownership, and structure.
Why Join Us:
- 100% remote role – manage from anywhere.
- Work with U.S.-based executives and sales trainers.
- Play a key role in a high-growth startup environment.
- Help shape a call center culture from day one.
- Long-term leadership path in a growing company.
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