Process Associate

4 days ago

Hyderabad Telangana, India Genpact Full time

Ready to shape the future of work?_
- At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges._
- If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment._

**_ _**
- Responsibilities_
- _Respond to customer queries and customers concern_
- _Provide support for data collection to enable Recovery of the account for end user._
- _Maintain a deep understanding of client process and policies_
- _Reproduce customer issues and escalate product bugs_
- _Provide excellent customer service to our customers_
- _You should be responsible to exhibit capacity for critical thinking and analysis._
- _Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment_
- Qualifications we seek in you_
- Minimum qualifications_
- _Graduate (Any Discipline)_
- _Freshers are eligible_
- _Excellent proficiency with written English and with neutral English accent_

**_ _**
- Preferred qualifications_
- _Effective probing skills and analyzing / understanding skills_
- _Analytical skills with customer centric approach_

**_ _**
- Why join Genpact?_
- _Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation_
- _Make an impact - Drive change for global enterprises and solve business challenges that matter_
- _Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities_
- _Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day_
- _Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress_
- Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up._
- Let’s build tomorrow together._
- Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation._

**_
Job_**_Process Associate_

**_ Primary Location_**_India-Hyderabad_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Aug 25, 2025, 4:05:54 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_

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