Mobile App Support
3 days ago
**Job Information**:
Work Experience
2-6 years
Industry
IT Services
City
Noida
State/Province
UP
Zip/Postal Code
110096
**Requirements**:
- We are currently seeking Managed Services L2 Support Engineer/Senior Engineer for IoT projects in the- Smart Products & IoT Strategic Innovation Centre in India team. This role is responsible for supporting- Mobile Application support for IoT projects.-
- Try to either provide resolution or guide it to appropriate team ASAP.
- Mobile Application Support
- Identify, categorize, prioritize, route, track, and close the issues identified/received from:
- Play Store,- App Store- Inbuilt review feature in Mobile App- Timely respond to customer reviews on both App & Play stores
- Make sure the customer query/issue is resolved to the highest satisfaction level
- Get on a bridge/conference call with L1 & customer in case of critical issues
- Support Marketing team in all new initiatives to enhance customer delight
- Suggest and implement new tools for automating some of these tasks to enhance productivity
- To identify, troubleshoot and solve incidents within SLA timelines
- Log Analysis of the issues reported- Update tickets recent status and progress on ticketing tool
- Triaging of
- Mobile App issues on both Play Store & App Store- Web App issues- Platform(AWS) issues, in case required- Service Mgmt. Reporting
- Status Tracking & Reporting- Continuous Service Improvement
- Process Management & Improvement
-
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